Communications Operator
Notice!
The Jefferson City Police Department is currently accepting applications for Communications Operator.
Join the Jefferson City Police Department
Become a 911
Communications Operator
The Jefferson City Police Department Communications Section acts as the central hub for routine and emergency operations for all of Cole County. Members of the Communications Section serve our community by acting as the connecting fiber between local citizens and many Jefferson City & Cole County agencies. Candidates must display compassion, a desire to serve, professional conduct, and comprehensive knowledge and ability. Positions require mental toughness and courage while facing challenging situations.
The Minimum starting salary for Communications Operator is $40,000
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AgeAt least 21 years of age by graduation from Police Academy. No maximum age limit.
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Education and ExperienceRequires a high school diploma or equivalent
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FeloniesApplicants shall NOT have been convicted of a felony or any offense that would be a felony if committed in Missouri, nor convictions of crimes of moral indecency. Applicants must not be under any indictment for any felony in any state or jurisdiction.
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Military ServiceApplicants may not have been dishonorably discharged from the United States Armed Forces.
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LicenseMust possess an valid Missouri driver's license by hire date, with a good driving record
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CitizenshipApplicant must be a United States citizen.
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Medical & Background ExaminationApplicants must pass a written test, physical agility test, medical examination, psychological examination, and an extensive background and criminal history check before being considered
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Drug UsageThe City has an obligation to its employees to take reasonable steps to ensure a drug free and safe place to work. The City also has an obligation to the citizens of Jefferson City and the public at large to provide quality and safe services through a policy and program prohibiting alcohol, illegal drugs, and controlled substances in the workplace.
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Physical RequirementsAbility to maintain physical fitness; stoop, bend, crawl, walk, climb and lift and/or move heavy objects or persons, give chase on foot, and restrain persons within the course of proper police procedures; work in confined areas and outdoors in all weather conditions and at any time day/night; walk, sit or stand for long periods of time; possess the physical strength and agility to defend self and/or others in a hostile or combative situation; operate a police vehicle; and proficiently use firearms.
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Mental RequirementsAbility to respond quickly, maintain composure, self-restraint and emotional control in stressful, difficult, dangerous, or criminal situations; remember details; problem solve effectively and make sound decisions; establish and maintain effective working relationships with coworkers, Local, State and Federal officers, groups, and with citizens from varied racial, ethnic or economic backgrounds; utilize tact, discretion, courtesy and respect for individual rights; and ability to analyze situations quickly and objectively recognizing actual or potential dangers, and determine proper course of action.
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Shift WorkMust be able to work 10 hour shifts and rotate every 28 days between days, evenings and midnight's.
Description:
Career-oriented individuals are sought to answer 9-1-1 emergency calls and dispatch emergency personnel. This position supports the function of the Jefferson City Police and Fire Departments, Cole County Sheriff's Office and four Cole County Volunteer Fire Districts and Departments, including monitoring and responding to emergency radio frequencies and public telephone calls, providing information upon request to personnel in the field, greeting and serving the community and other clerical and communications duties, to ensure radio transmissions and calls for service are processed in a responsible, timely and accurate manner on a continual basis.
Examples of Duties:
Monitors Police Department telecommunications and security systems, receives and respond to requests for Jefferson City Police and Fire Departments, Cole County Sheriff's Office and four Cole County Fire Departments, and other emergency services by telephone or radio; receives emergency telephone system calls for assistance and dispatches related public safety personnel; determines nature of required assistance, location and other pertinent information; and dispatches units according to standard operating procedures, to ensure emergency assistance is provided quickly.
Receives and responds to requests for information from City Police Officers, Cole County Deputies, City and County Fire Personnel in the field and other authorized persons; uses the computer aided dispatch (CAD) system to enter all calls for service, emergency and non-emergency, in an accurate and timely manner, including all pertinent information to the call for service in such a way as to be effectively interpreted and acted upon by telecommunications personnel immediately and for archiving of information for later retrieval.
Performs various other communications functions as needed, including rerouting, paging and dispatching for holiday and after-hours City, County and State services; uses the Missouri Uniform Law Enforcement System, National Crime Information Center and Department of Revenue computer systems to coordinate with other law enforcement agencies; and makes entries into Missouri Uniform Law Enforcement System and National Crime Information Center files in order to facilitate the efficient and accurate exchange of law enforcement information.
Supplemental Information:
Paid training plus equipment and uniforms furnished. Females and minorities are encouraged to apply.
Multi-tasking ability is a must.
