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Communications Operator


The Jefferson City Police Department is currently  accepting applications for Communications Operator.


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Join the Jefferson City Police Department

Become a 911

Communications Operator

The Jefferson City Police Department Communications Section acts as the central hub for routine and emergency operations for all of Cole County. Members of the Communications Section serve our community by acting as the connecting fiber between local citizens and many Jefferson City & Cole County agencies. Candidates must display compassion, a desire to serve, professional conduct, and comprehensive knowledge and ability. Positions require mental toughness and courage while facing challenging situations.

The Minimum starting salary for Communications Operator is $40,000



Career-oriented individuals are sought to answer 9-1-1 emergency calls and dispatch emergency personnel.  This position supports the function of the Jefferson City Police and Fire Departments, Cole County Sheriff's Office and four Cole County Volunteer Fire Districts and Departments, including monitoring and responding to emergency radio frequencies and public telephone calls, providing information upon request to personnel in the field, greeting and serving the community and other clerical and communications duties, to ensure radio transmissions and calls for service are processed in a responsible, timely and accurate manner on a continual basis.

Examples of Duties:


Monitors Police Department telecommunications and security systems, receives and respond to requests for Jefferson City Police and Fire Departments, Cole County Sheriff's Office and four Cole County Fire Departments, and other emergency services by telephone or radio; receives emergency telephone system calls for assistance and dispatches related public safety personnel; determines nature of required assistance, location and other pertinent information; and dispatches units according to standard operating procedures, to ensure emergency assistance is provided quickly.

Receives and responds to requests for information from City Police Officers, Cole County Deputies, City and County Fire Personnel in the field and other authorized persons; uses the computer aided dispatch (CAD) system  to enter all calls for service, emergency and non-emergency, in an accurate and timely manner, including all pertinent information to the call for service in such a way as to be effectively interpreted and acted upon by telecommunications personnel immediately and for archiving of information for later retrieval.

Performs various other communications functions as needed, including rerouting, paging and dispatching for holiday and after-hours City, County and State services; uses the Missouri Uniform Law Enforcement System, National Crime Information Center and Department of Revenue  computer systems to coordinate with other law enforcement agencies; and makes entries into Missouri Uniform Law Enforcement System and National Crime Information Center files in order to facilitate the efficient and accurate exchange of law enforcement information.


Supplemental Information:

Paid training plus equipment and uniforms furnished. Females and minorities are encouraged to apply. 

Multi-tasking ability is a must.

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